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Same-day pickup at any of our branches · Delivery across Chennai & Thiruvallur belt
Track your order
Same-day pickup at any of our branches · Delivery across Chennai & Thiruvallur belt
Track your orderLoading
Policy
Every phone we sell is a new, sealed unit. Open the box in front of the delivery person or at the counter, check that the model, colour and capacity match the invoice, and switch it on. Keep the invoice; it is what the manufacturer's service centre asks for.
If a phone does not switch on, or has a fault out of the box, bring it to any R.R.Mobiles branch within 7 days of the invoice date with the full box, accessories and invoice. The branch checks it and, for brands whose service centre confirms a factory fault, takes it back and issues a credit memo for the amount you paid. Some brands require the service centre's dead-on-arrival certificate first; the branch arranges that and tells you how long it will take.
We do not refund money. A phone we take back is settled with a credit memo for the full amount on the invoice, which you use at the branch straight away or later. You can take the same phone again, or a different phone: if it costs the same, nothing more to pay; if it costs more, you pay the difference; if it costs less, the balance stays on the credit memo for accessories or a future purchase. A phone bought on a bank or exchange offer is credited net of that offer.
Once a phone has been sold it cannot be returned because you no longer want it, whether or not the box has been opened. Please check the model, colour and capacity on the product page and again on the invoice before you pay. A phone with a fault is covered by the dead-on-arrival terms above and by the warranty below.
Every phone carries the manufacturer's Indian warranty, normally one year on the handset and six months on the charger and in-box accessories, from the invoice date. Warranty service is done by the brand's authorised service centre, not by the shop. Any branch will tell you where the nearest service centre for your brand is and help you with the paperwork. Physical damage, liquid damage and unauthorised repairs are not covered by any brand's warranty.
If what arrives is not what you ordered, do not accept it, or call the branch the same day. We collect it and deliver the right phone at no charge.
Call or WhatsApp the branch that sold the phone, or walk in with the phone, the full box and the invoice. Numbers and hours are on the contact page. The credit memo is issued by the branch once it has accepted the phone back.
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