Policy
Returns and warranty
Check the phone when you receive it
Every phone we sell is a new, sealed unit. Open the box in front of the delivery person or at the counter, check that the model, colour and capacity match the invoice, and switch it on. Keep the invoice; it is what the manufacturer's service centre asks for.
Dead on arrival: replaced within 7 days
If a phone does not switch on, or has a fault out of the box, bring it to any R.R.Mobiles branch within 7 days of the invoice date with the full box, accessories and invoice. The branch checks it and, for brands whose service centre confirms a factory fault, replaces it with the same model, or refunds the full amount if the same model is not available. Some brands require the service centre's dead-on-arrival certificate before a replacement; the branch arranges that and tells you how long it will take.
Changed your mind: unopened phones within 7 days
A phone that is still sealed, with the seal untouched, can be returned to the branch that sold it within 7 days of the invoice date for a full refund, paid the way you paid. Once the seal is broken or the phone has been activated with a SIM, it cannot be returned as unwanted; it is covered by the warranty below instead. A phone bought on a bank or exchange offer is refunded net of that offer.
Manufacturer warranty
Every phone carries the manufacturer's Indian warranty, normally one year on the handset and six months on the charger and in-box accessories, from the invoice date. Warranty service is done by the brand's authorised service centre, not by the shop. Any branch will tell you where the nearest service centre for your brand is and help you with the paperwork. Physical damage, liquid damage and unauthorised repairs are not covered by any brand's warranty.
Wrong item delivered
If what arrives is not what you ordered, do not accept it, or call the branch the same day. We collect it and deliver the right phone at no charge.
How to start a return
Call or WhatsApp the branch that sold the phone, or walk in with the phone and the invoice. Numbers and hours are on the contact page. Refunds are made within 7 working days of the branch accepting the return.